Last updated: [09-12-2025]
This Refund Policy explains when and how refunds may be granted for purchases made on Ukiptvsub.com .
By purchasing any subscription or service from Ukiptvsub.com, you agree to this Refund Policy, in addition to our Terms of Service.
1. General Policy
1.1 All sales are generally final. Due to the digital and intangible nature of IPTV‑related services, we typically do not offer refunds once the service has been activated or access credentials have been delivered.
1.2 You are responsible for reviewing the description of our plans and ensuring that your device, internet connection, and location are suitable for using IPTV services before making a purchase.
2. Trial Periods and Testing
2.1 Where available, we may offer:
- Trial periods, or
- Short‑term test subscriptions.
2.2 These are designed to allow you to test compatibility and performance before committing to a longer subscription. We strongly recommend using any available trial option before purchasing a long‑term plan.
3. Eligibility for Refunds (Exceptional Cases Only)
3.1 We may, at our sole discretion, consider a partial or full refund in exceptional cases, such as:
- The service cannot be activated at all due to a verified technical issue originating from our side.
- You never received your login credentials or activation details and we are unable to provide them within a reasonable time after your purchase.
3.2 The following situations do not qualify for a refund:
- Your internet connection is slow, unstable, blocked, or limited by your ISP.
- Your device, application, or hardware is not compatible with IPTV services.
- Buffering, freezing, or quality issues caused by your local network, equipment, or third‑party servers.
- You are unable to use the service due to content, channels, or programming availability (we have no control over third‑party content).
- Changes in channels, programming, or content line‑up.
- You changed your mind or no longer wish to use the service.
- You were banned, suspended, or terminated due to a violation of our Terms of Service.
3.3 Any decision regarding refunds is made at our sole discretion, and our determination shall be final.
4. How to Request a Refund
4.1 To request a refund in an exceptional case, you must contact us at support@ukiptvsub.com
and provide:
- Your full name.
- Order number or transaction ID.
- The email address used for purchase.
- A clear description of the issue and any relevant screenshots or evidence.
4.2 We may require you to perform certain troubleshooting steps to verify the issue before making a decision.
5. Processing of Approved Refunds
5.1 If a refund is approved:
- It will be processed to the original method of payment used for the purchase.
- Processing times may vary depending on your bank, card issuer, or payment provider.
5.2 We are not responsible for any delays caused by third‑party payment processors or financial institutions.
6. Chargebacks and Disputes
6.1 If you initiate a chargeback or payment dispute without first contacting us, we reserve the right to:
- Suspend or terminate your access to our Services.
- Block future purchases from your account or payment method.
- Provide evidence to the payment provider to dispute any unfounded chargeback.
6.2 We encourage you to contact us directly at support@ukiptvsub.com to resolve any billing issues before opening a dispute with your payment provider.
7. Changes to This Refund Policy
7.1 We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
7.2 Your continued use of the Services after any changes constitutes your acceptance of the updated Refund Policy.
8. Contact Information
If you have any questions about this Refund Policy, please contact us at:
Email:
support@ukiptvsub.com
Website: www.ukiptvsub.com